Payment terms and how to pay for your frame and chassis components.
How to contact us and pay:-
We can now take card payments over the phone.
We are primarily a mail order specialist and your in safe hands. We have been sending bespoke frames and parts out for well over 12 years now and specialise in it.
For all frames and larger items that we sell direct to the customer. Once you have accepted a quote from us we will send you an itemised invoice for your order with a securelink to pay online. This keeps it nice and simple. If you prefer bank transfer our business bank details are on the invoice and you can pay by bank transfer. Alternatively you can pay cash direct into the bank at your nearest lloyds branch.
If your buying smaller items like fenders, oil tanks etc then they will be available in our ebay shop.
You can still pay by card at shows or in person as we have a chip and pin card machine.
Cash in person.
Direct Bank Transfer in pounds sterling only for export orders
Note; We no longer accept cheques
We will send you a quote based on your requirements and discuss with you how you wish to fund the project.
Frame only orders we require a minimum deposit and balance due before we start it. Delivery will be extra or alternatively; the frame can be paid for in full at time of ordering and qualify for free delivery.
Larger orders for frame kits or rolling chassis etc will require a minimum 1/3 deposit at time of ordering, then 1/3 due when we start the build then balance outstanding due on completion.
We will contact you as we are about to process your order for any payments due.
Often extra work is added by the customer and this can be invoiced at the end of the job and is payable before the order is released.
We are open and easy to talk to people and feel free to contact us at anytime with any concerns over your purchase.
Deposit payment and refund policy.
We will discuss your requirements and issue a pro-forma invoice based on what has been agreed. Once a deposit payment has been made the order will stand as agreed. There will be a 7 day cooling off period where the customer has the right to cancel and they are entitled to a full refund. After this period no refunds will be issued. The funds will be held as credit for a maximum of 15 months or until the end of the following March if order paced between April 1st and 31st December. This will allow you to reinstate the order. A credit note will be issued for the amount paid which is valid up to 31st March. After that date all credit held will expire. Any orders reinstated will require further payments as initial order agreed to reinstate the order. Delivery times will not be guaranteed.
All completion times quoted at the time of ordering are approximate. Due to bespoke nature of what we do any order may take upto 4 weeks to process from time quoted when ordering. We are always seeking ways to optimise our build times but we are unable to guarantee them. Estimated times may run over and this is beyond our control.
Completed Orders; All completed orders must be collected within 7 days of completion. If we do not hear from you within this time, after 7 days of completion a £5 per day storage charge will be made and goods will not be released until payment has been made. All Parts not collected within 90 days of completion will be disposed of and no refund will be given.
Please contact us to discuss any aspect of the above.
Please read our 'terms of sale'.
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