Payment terms and how to pay for your frame and chassis components.
All completion times quoted at the time of ordering are approximate. Due to bespoke nature of what we do any order may take upto 4 weeks to process from time quoted when ordering. We are always seeking ways to optimise our build times but we are unable to guarantee them. Estimated times may run over and this is beyond our control.
How to contact us and pay:-
We no longer take card payments. All frame and extras payments by Bank Transfer.
We are primarily a mail order specialist and your in safe hands. We have been sending bespoke frames and parts out for 16 years now and specialise in it.
For all frames and larger items that we sell direct to the customer. Once you have accepted a quote from us we will send you the agreed total with payment options. To pay we prefer bank transfer and our business bank details are Fenland Choppers ltd. lloyds Wisbech Sort code 309977. Account no. 21925468. Alternatively you can pay cash direct into the bank at your nearest lloyds branch.
If your buying smaller items like fenders, oil tanks etc then they will be available in our ebay shop.
Cash in person if making an appointment.
Direct Bank Transfer in pounds sterling only for export orders
Note; We no longer accept cheques
We will send you a quote based on your requirements and discuss with you how you wish to fund the project.
Frame only orders we require a minimum deposit to book the build slot and balance due before we start it. Delivery will cost extra. Frame cost inc packaging materials is £75 and any boxes to send with the frame will cost £12 each extra. All sent with full tracking.
Larger orders for frame kits or rolling chassis etc will require a minimum 1/3 deposit to book the build slot at time of ordering, then 1/3 due when we start the build then balance outstanding due on completion.
We will contact you as we are about to process your order for any payments due.
Often extra work is added by the customer and this can be invoiced at the end of the job and is payable before the order is released.
We are open and easy to talk to people and feel free to contact us at anytime with any concerns over your purchase.
Deposit payment, cancellation and refund policy.
We will discuss your requirements and issue a pro-forma invoice based on what has been agreed.
Once a deposit payment has been made this will be to book the build slot. Once a price has been agreed and you make payment you have entered a legally binding contract with us and you agree to the following;
For deposit payments to book build slot only; You have a 7 day cooling off period where the customer has the right to cancel and they are entitled to a full refund. After this period no refunds will be issued.
The build slot payment is non transferable to other goods or services.
If you choose to cancel you will lose your deposit which is made to book the build slot.
You have the right to cancel the build slot before the 2nd payment and their will be no further obligation for you to pay any more money. This will end our trading relationship.
Please note; Once the build slot is cancelled it can not be re-instated.
Once the 2nd instalment has been paid the order stands as quoted and you accept your obligation to pay in full for the order on completion. No orders are released without payment in full. Failure to pay within 30 days of completion will result in civil action to recover your debt and any costs incurred to do so.
For payments made in full at time of ordering; No cooling off period allowed and no refunds given.
Completed Orders; All completed orders must be collected within 7 days of completion. If we do not hear from you within this time, after 7 days of completion a £5 per day storage charge will be made and goods will not be released until payment has been made. All Parts not collected within 90 days of completion will be disposed of or sold to re-coup any monies owed. No refund will be given.
Please contact us to discuss any aspect of the above.
Please read our 'terms of sale'.
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